FiveM Fake Players Uptime: What the 100% SLA Covers

The phrase "100 percent uptime" has become a default assertion in the FiveM fake players category with no agreed definition behind it. Before you sign up with any provider, you should know what the number actually covers, because the gap between "100 percent uptime" as a claim and as a binding commitment is significant.

This post explains what our SLA covers, how subscription period extensions work when we fall short, what infrastructure redundancy means in practice for a fake player service (the bots that keep your server population visible), and what questions you should ask any provider to evaluate their claim before committing money.

What 100 percent uptime actually means

Uptime is a measure of service availability over a time window. 100 percent uptime means the service was available for 100 percent of the billing period. At 99.9 percent uptime, a monthly billing period can include up to 43 minutes of downtime before the SLA is breached. At 99.5 percent, that window expands to 3.6 hours. These numbers matter because a fake player service that goes offline for two hours during your server's peak evening window loses you real player acquisition opportunities that do not refund themselves automatically.

The distinction between infrastructure uptime and player-connection uptime is important. Infrastructure uptime measures whether our systems are running. Player-connection uptime measures whether your specific fake players are connected and visible in your server. These are related but not the same. A provider can have their backend systems online while your players are dropped due to a routing issue, a misconfigured connection endpoint, or a FiveM platform event.

How downtime extensions work

We do not issue monetary refunds because our infrastructure costs are incurred the moment you purchase. The connections, capacity, and operator slots are reserved on your behalf immediately. What we do offer is an extension of the active period. If our service goes down for 5 days, your subscription gets extended by 5 days. You do not lose the time. You do not get money back.

1. Downtime is detected by our monitoring system when your players drop and do not reconnect within five minutes.
2. The incident is logged with a start time and an end time.
3. The extension is calculated in days proportional to the confirmed downtime duration.
4. The extension appears on your account before the next billing cycle closes.
5. You do not need to open a support ticket to receive the extension.

The extension policy applies to downtime caused by our infrastructure. It does not apply to downtime caused by your server being offline, your server rejecting connections due to slot limits or firewall rules, or FiveM platform outages affecting all servers globally. We document the scope clearly so the terms are unambiguous.

Infrastructure redundancy for fake player services

A fake player service has different infrastructure requirements than a traditional SaaS product. Fake players are active network connections that must maintain persistent state with your FiveM server. If the node generating those connections restarts, all connections drop simultaneously and must re-establish. This is visible in your server's player list as a sudden large departure followed by a reconnection wave.

We run multi-region infrastructure specifically to avoid single points of failure in connection generation. When a node in one region fails, connections are migrated to nodes in adjacent regions. The migration creates a brief reconnection window, but it prevents total loss of players. The reason this matters operationally is that a mass departure and reconnection at 8pm on a Friday during your peak window is visible to every real player on your server.

Maintenance windows and how to handle them

Scheduled maintenance is the most honest form of planned downtime. When we need to update connection software, rotate infrastructure, or apply security patches, we schedule a maintenance window and announce it in advance. Maintenance windows are distinct from unplanned downtime in the SLA: they are disclosed, bounded, and scheduled for off-peak hours in each region.

What operators need to know about maintenance windows:

• Maintenance windows are announced at least 24 hours in advance via the dashboard and Discord.
• Windows are scheduled for 3am to 5am in the affected region's local time where possible.
• Your scheduling configuration automatically suppresses fake players during a maintenance window, so you are not billed for time when your players are offline.
• Windows typically last 20 to 45 minutes for routine updates.

Questions to ask about any uptime claim

Before signing up with any fake player provider, ask these specific questions. A provider that cannot answer them clearly is operating without a real SLA regardless of what their homepage says.

1. Is your uptime SLA for infrastructure uptime or player-connection uptime? These are different measurements.
2. What is your policy when you breach the SLA? Is it automatic or do I need to file a claim?
3. Where is your public status page? Can I see historical uptime data before I sign up?
4. Do you run redundant connection nodes or a single origin? What happens when that node fails?
5. Are maintenance windows excluded from SLA calculations? Are they disclosed in advance?
6. Does the extension policy apply to partial-day outages, or only outages above a minimum threshold?

How daily billing changes your uptime exposure

One underappreciated aspect of daily billing is how it limits your exposure when a service goes down. If you are on a monthly plan at €3 per player per month with 30 players, you have committed €90 upfront. If the service has a three-day outage mid-month, you are owed a credit for three days (€9) but you have already paid the full €90 and must wait for resolution. On a daily plan at €1 per player, you have committed €30 for the current day. Your exposure at any moment is one day's billing.

How to read a status page before you sign up

A public status page is the most direct evidence that a provider takes uptime seriously enough to be accountable to it. A status page with only a "Operational" badge and no incident history is not useful. Anyone can set up a green badge. What matters is whether the status page shows historical incident data: when outages happened, how long they lasted, and what caused them.

When you read a status page before signing up, look for these specific things:

• Incident history going back at least 90 days. If the page shows no incidents in three months, either the service is genuinely reliable or the page is not actually connected to real monitoring.
• Incident resolution times. A three-hour outage is very different from a three-hour outage that was resolved in 20 minutes. Look for the time between incident creation and resolution.
• The difference between infrastructure status and customer-facing player status. Some providers show only backend uptime while player connections are down.
• Maintenance announcements. A status page that has never had a maintenance entry either runs maintenance without disclosing it or has never updated their infrastructure.

What the 100 percent SLA means in practice

We commit to having your fake players connected for 100 percent of your scheduled active time. If we fall short, we extend your subscription period by the time we failed to deliver. We do not issue monetary refunds because our infrastructure costs are committed at purchase time. There is no minimum outage threshold before extensions apply. The policy matters because it creates a real accountability structure that a hand-wavy "we guarantee uptime" claim does not.

Extensions are applied automatically, not through a support ticket workflow. Automatic application removes the negotiation. If the monitoring detects downtime on our side, the extension is applied to your subscription.

Next steps

If you want a deeper look at the specific questions operators ask about uptime guarantees and what the answers actually mean in practice, the

covers the 10 most common questions we receive about SLA scope, credit calculations, and how to read a status page.